Quality Function Deployment


Quality function deployment (QFD) helps transform customer needs for a product or service into engineering characteristics. QFD is a “method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process.

Duration: 2 days

Program Content

  • Introduction
  • Customers and Stake Holders
  • Product, Process, Service Designs
  • Voice of the Stake Holders
  • New Seven Tools for Analysis of verbal data
  • External CTQ’s, Functional requirements, product design requirements, process design requirements, process requirements, input requirements in sequential flow to construct QFD’s
  • Theory of Inventive Problem Solving – TRIZ
  • Pugh Matrix
  • Case Studies
  • Linking QFD to Organizational processes and resources

Who should attend the Program

This program would be beneficial for Engineers, Scientists, Managers and Executives working in R&D, Business Analysis and Product/Service Development